Elvora Nutrition
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Refund & Cancellation Policy

At Elvora Nutrition (elvoranutrition.in), customer satisfaction is our top priority. Please read our refund, return, and cancellation terms below.

1. Return & Replacement Window

Return or replacement requests must be initiated within 72 hours of order delivery. To process a return smoothly, please ensure you record a short unboxing video when opening the delivered package.

2. Eligibility for Replacement

Replacements or store credits are provided under the following conditions:

  • The received product is physically damaged, broken, or defective.
  • The outer protective seal of the product is tampered with prior to delivery.
  • An incorrect item was delivered to you.

If a replacement product is out of stock, full store credit will be credited to your account.

3. Return Pick-Up & Self-Ship Process

Courier Reverse Pick-Up: We provide reverse pickup services across serviceable pin codes. Up to 3 pickup attempts will be made by our delivery partner.

Self-Shipping: If reverse pickup is unserviceable at your pin code, you can self-ship the item to our warehouse. Please email the courier tracking details to info@elvoranutrition.in. Shipping charges up to ₹60 will be reimbursed via store credit once verified.

4. Refunds & Timelines

  • Prepaid Orders: Refund will be credited back to your original payment method (Bank/UPI/Card) within 7–10 business days after the returned product passes quality check at our warehouse.
  • Cash on Delivery (COD): Refunds for COD orders are issued as Store Credit / Voucher for future purchases.

5. Order Cancellation

Orders can be cancelled before they are marked as "Dispatched" or "Ready to Ship". Once an order is handed over to the courier partner, cancellation is not possible.

6. Contact Customer Support

For support regarding returns, replacements, or refunds, please contact us at info@elvoranutrition.in (Monday to Saturday, 10:00 AM – 6:00 PM).

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